Privacy Policy

The Ticket Machine Group values your patronage and are committed to ensuring that any of the personal information that you share with us is treated with the utmost security and confidentiality. The information outlined below detail s out commitment to that end.

The Ticket Machine Group will automatically collect some information including IP address, web browser software, and referring website, when applicable. We may also use unique identifiers to collect information about your online activity. We collect this information to gather broad geographic information, to help administer our website, and to ultimately inhibit fraud and improve on your user experience.

The Ticket Machine Group may request users to give contact information to register for theatre and entertainment updates or for contest or incentive purposes. If a contest or incentive is being hosted by a third party show or event partner, your contact information may be shared. Users may opt-out upon receipt by selecting the “unsubscribe” link at the bottom of any communication.

Personal information collected about children under age 13 is protected by the Children’s Online Privacy Protection Act of 1998. The Ticket Machine Group does not knowingly solicit or collect any personally identifiable information from children under the age of 13. If you are under the age of 13 do not submit or share any personally identifiable information on this website, and email a parent’s or guardian’s email address to [email protected] so that we may contact them and delete any personal information that may have been collected in error.

The Ticket Machine Group is not responsible for the privacy policies, content or practices of any third party websites linked to our website.


This website and our servers have security and encryption measures in place to protect against loss and fraud. We protect our database by using a secure firewall.


The Ticket Machine Group allows users to opt-out of receiving communications at the time of secure log-in or at the time of payment. In addition, each communication that is sent out includes a link to opt-out. Users may also elect to change or amend information previously given. For users who require assistance, please email [email protected] or call or write to the The Ticket Machine Group at:

Email:[email protected]
Phone:+44 (0) 20 7420 9797
Fax: +44 (0) 20 7240 5248
Office opening hours:Monday to Friday 9am ‐ 6pm
  Saturday 9am ‐ 5.30pm