Terms and Conditions

United States Customers


Tickets are valid only for the date and time stated. Please check your exchange vouchers for accuracy when you receive them as mistakes cannot always be rectified.

Leisure Connect acts as an agent only and has no control over the event.

Tickets are sold subject to the rules and regulations of the event organizer/venue, which are available on request.

The event organizer/venue reserves the right to make alterations to the advertised arrangements or featured artists, to refuse admission and to request latecomers to await admission until a convenient break.

Admission is at the ticket holder’s own risk.

If the ticket is re-sold or transferred for profit or commercial gain by anyone other than Leisure Connect, the event organizer/venue or one of the authorized sub-agents, it will become void and the holder may be refused entry or ejected from the venue.

The purchaser must give the correct name and billing address for the selected payment method. If these details are not correct, we reserve the right not to process the booking.

Leisure Connect, and any associated company or authorized sub-agent cannot be held responsible for any additional costs incurred by the purchaser or their associates/agents in relation to event cancellation or non-appearance. Travel, accommodation, meals and all other ancillary products whether purchased or not purchased via the ticket supplier are purchased solely at the risk of the ticket purchaser and are not deemed to be connected to the event ticket or the ticket supplier (except where sold as a package that includes specific product content, i.e. restaurant & theatre ticket).

United Kingdom Customers


Tickets are valid only for the date and time stated. Please check your tickets on receipt as mistakes cannot always be rectified.

Tickets cannot be exchanged or money refunded.

Leisure Connect/The Ticket Machine Group Ltd acts as an agent only and has no control over the event.

Tickets are sold subject to the rules and regulations of the event organiser/venue which are available on request.

The event organiser/venue reserves the right to make alterations to the advertised arrangements or featured artists, to refuse admission and to request latecomers to await admission until a convenient break. Admission is at the ticket holder's own risk.

If the ticket is re-sold or transferred for profit or commercial gain by anyone other than Leisure Connect/The Ticket Machine Group Ltd, the event organiser/venue or one of the authorised sub-agents, it will become voidable and the holder may be refused entry or ejected from the venue

Pricing


All ticket prices quoted on-line or by phone are inclusive of any taxes, venue restoration fees and booking fees. In the event that an additional handling charge applies, the fee will be displayed or quoted separately at the time of booking. Regardless, the purchaser will be charged one total price per order, inclusive of any taxes, venue restoration fees, booking fees, and handling charge.

Ticket Collection


Leisure Connect will issue an exchange voucher for each set of tickets to each event purchased. The exchange voucher will include all pertinent information relating to ticket collection. For theatre, all tickets will be held at the venue box office for collection no less than 30 minutes prior to curtain, but purchasers are encouraged to examine their exchange vouchers for specific event/venue exchange instructions.

Shipping


Exchange vouchers will be issued at the time of sale or no later than 2 business days from the time of sale in instances when Leisure Connect are having to request tickets or availability from a particular venue, as in an instance where normal allocations of tickets have been depleted or restaurant availability must be confirmed with the venue.